INTEGRATED VIRTUAL
SUPPORT SYSTEM
FOR CONNECTED OPERATIONS
AND MAINTENANCE

Tech Companion is a digital tool that integrates enterprise data to streamline the way complex assets are operated and maintained, forming a digital service-hub for technicians and operators to access relevant data for the task and condition of an asset and facilitate connectivity. The digital service hub is customizable based on your organization’s data requirements, enabling flexibility and efficiency in your organization’s delivery of service.

Digital Workcards

IMMERSIVE TRAINING

REMOTE SUPPORT

Work Cards are operational and maintenance tasks lists based on records from the manufacturer’s manuals for streamlined service records, all from one platform. Technicians review Maintenance Documents and Procedures, Complete operational check-points and capture data. Digital Work Cards are automated based on the technical manuals meaning technicians easily adapt to Tech Companion with no steep learning curve.

Immersive training helps technicians to visualize work instructions in a 3D step-by-step manner. Virtual work instructions guide technicians through complex procedures, reducing the need for expert advice and increasing first time fix rates.

Remote Support enables Technicians to easily contact experts or fellow technicians for guidance to examine, diagnose and prognose without the need to deploy specialists to the equipment location. With the chat, video calls and augmented reality markup tools, experts can guide field service technicians through unexpected issues, or review their procedures before sign off. With the ability to save images and share documents from the call, all details are kept in one place in an easy to finalize service report.